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Empowering your digital revenue journey. 
We make it happen.

Take control of the journey. Our unique, vendor-independent solution provides mobility and hospitality providers with full control of omnichannel retail customer engagement and delivers consistent experiences throughout the revenue journey. Molded from the merger of AOE's leading aviation E-Commerce technology OM3 and catering and supply-chain expert SHIFTEO, we are setting out to change the travel commerce ecosystem permanently.

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Our Leading Industry Solutions
Airlines
Airports
Railways
Marketplaces
12 Live
Customers
225 Million
Unique Users
$500 Million
Revenue

Our portfolio covers everything from pre-order to point-of-sale and operations management integration, enabling mobility providers to manage their own digital and operational platform and, ultimately, their own branded passenger experience. Take your revenue to new heights & exploit the full power of the E-Commerce marketplace.

Take Full Control

Break free from third-party systems. Own your data. Manage all suppliers on one integrated platform. Deliver your uniquely branded experience to customers seamlessly.

Start Small, Scale Fast

Begin with an MVP that allows for a quick "plug-and-play" launch. Evolve into an integrated end-to-end solution in an agile environment. Measure, learn and adapt as you scale across your entire customer base.

Minimize Financial Risk

Be assured of minimized upfront investments based on a subscription model. Implement modular solutions that solve immediate pain points. Build an evolutionary roadmap that drives sustainable future revenues.

Use cases

Our comprehensive product suite addresses your key business challenges – giving you the solutions you need in your market. Take a look at how we can help you to take control.

Duty-Free E-Commerce

Digitize and expand the traditional duty free sales model, offering customers an engaging shopping experience, more choice from an expanded product assortment and flexible delivery options (e.g. in-flight pre-order, home delivery, collection points).

Catering Management

Manage and optimize the complete catering business, including supplier management, meal composition and cycle management. Also incorporates detailed analytics that help you reduce inventory loss and optimize staff incentives.

Food Pre-Order

Allow customers to pre-select complimentary meals or upgrade to premium selections. Make catering a profit, not a cost-center. Reduce waste and increase sustainability – all fully integrated.

Multi-Merchant
Marketplace

Turn your business into a digital marketplace, by onboarding numerous vendors onto the same platform and allow customers to purchase items through one seamless experience. Including post-sales reconciliation for minimal bureaucracy.

Tax-Free
Downtown Shopping

Allow customers to skip the tax refund queue at the airport – by enabling off-airport retailers to sell items tax-free and have customers pick them up in the tax-free zone at the airport. With a completely digital logistics and pickup process.

Federated Search &
Recommendations

Aggregate all product and user information in our Search & Recommendation suite and utilize recommenadations across products and services to make the most out of your customer touchpoints.

Case Study: Singapore Airlines’ KrisShop
Next-generation airline retailing

Read the Case Study

Case Study: Heathrow
Omnichannel luxury at its best

Read the Case Study

Case Study: Auckland Airport
Tax-free downtown shopping, on-airport fulfillment

Read the Case Study

Driving ancillary revenue growth for

Insights

Aviation

Creating new digital ancillary revenue routes for LCCs.

How any LCC can drive ancillary revenue through digitalization - part 1/3: Why digitalization of ancillary revenue is now a viable, low-entry-cost strategy for LCCs of any size in their recovery strategy.

Aviation

Omnevo and Airfree partnership radically expands the inflight revenue opportunity

WIESBADEN, GERMANY, 19 OCTOBER 2021 – Omnevo, leading provider of digital ancillary revenue models and part of the AOE group, announces a partnership with inflight digitalization specialists airfree that takes the omnichannel experience into a crucial new channel by actually reaching the customer in the comfort of their seat - expanding the inflight retail experience and opening up powerful new revenue opportunities for all airlines.  Engaging the passenger in the aircraft cabin has long been the most coveted yet under-exploited revenue opportunity in Travel Retail; now Omnevo has partnered with airfree in enabling the Omnevo omnichannel platform to achieve that even in a low-connectivity on-board environment, greatly expanding the airline revenue opportunity. The first rollout of the new joint platform was launched on Singapore Airlines (SIA) in collaboration with KrisShop, SIA’s flagship retailer, in June 2021 and is being expanded across the airline’s Thales-enabled Airbus A350 fleet.

Aviation

Leadership insights on digital ancillary revenue recovery

From major FSCs to small LCCs, digitalization provides the most effective, low-cost path to new levels of operational efficiency and revenue recovery to all airlines. Kian Gould, Chairman of digital revenue innovators Omnevo, explains 5 reasons why. Let’s start on the bottom line: any airline – including everything from flagship FSCs to small regional LCCs – can now cost-effectively digitalize their attack on the recovering market and seize the digital route to recovery. Let me explain why.

Aviation

Press release: Omnevo and Fraport extend long-term partnership by 5 more years

Frankfurt, July 14th, 2021 - Omnevo, leading provider of revenue-increasing digital platform solutions for airports and airlines and part of the AOE Group, and Fraport AG, owner and operator of Germany's largest airport, announced today that Frankfurt Airport goes live with the latest advanced version of Omnevo's award-winning omnichannel e-commerce solution. Additionally, the two companies announced that they have extended their long-term partnership for another five years to further develop the digitalization of the airport's range of products and services for the almost 70 million passengers (before COVID-19) who travel through Frankfurt Airport each year. With go-live, the existing digital solution platform, which Omnevo’s parent company (AOE) had originally developed for Fraport, was migrated to the latest Omnevo product version. Through its original partnership with AOE Fraport utilized the OM³ digital platform (now known as Omnevo) to become the world’s first omnichannel airport focused entirely on omnichannel both before and, especially, during the pandemic. The newly enhanced Omnevo cloud solution enables the operation of a complete airport marketplace solution for all travel retail sales at a fraction of the costs previously required for such a leading ecosystem, creating new revenue opportunities for crisis-hit airports of any size. Thanks to the highly flexible SaaS solution, Fraport has also effectively future-proofed its digital strategy by integrating directly in the Omnevo product roadmap, enabling it to benefit from Omnevo’s strategy of continuous improvements to the solution.

Aviation

A personal perspective on leadership

The past year has been extraordinary in so many ways and, while the tragic impact on lives takes precedence, we’ve also had to deal with the huge changes in our working life too. As the crisis developed early last year, I was busy planning in my new role as CEO of Omnevo - AOE’s new specialist product division - positioned as a digital solution pioneer in the travel industry, launching in early 2021. As the crisis grew, this became the most challenging experience of my career, but I’ve been surprised to find that it’s also become one of the most instructive and rewarding experiences too. Creating and launching any new company is always a huge challenge but we suddenly faced extraordinary new barriers as the way we do business had to be transformed. Much of 2020 was spent planning the new company and today, still operates almost exclusively remotely. Many of us, including some of the founders, worked together for almost a year but have still not actually met in person! Yet we already operate successfully in a global network and are scaling and winning new business. Omnevo is a truly virtual organization; this is how we were born and that is how we thrive. In this short time, we’ve already made our mark on this industry, with a culturally diverse, agile and highly committed team working alongside customers of all sizes around the globe. We’re gaining a lot of attention because we are recognized as game changers - and that innovative spirit is integral to our team spirit. We are committed to being the digital challengers and innovators in the travel and mobility industry – an ethos drives us every day. And it’s working. But what is the glue behind this, what makes us successful? Why is it working and, in these bizarre working conditions, how did we manage to get the team so well and engage with our customers so quickly? I’m obviously proud of what we’ve achieved but I want to share my personal perspective on how we made this happen and hope that it will resonate with others in the industry - and, hopefully, help you with your management challenges too.

Aviation

The Digital Travel Experience Platform of the Future

COVID-19 has caused a near universal consumer adoption of digital far beyond just search and discovery. Globally, across almost every demographic, international lockdowns have got us accustomed to pre-order, pre-select and home delivery for many of our retail and service transactions. These rapid and continuing shifts in digital behavior inevitably affect the post-crisis traveler journey. As flights slowly resume, airlines, airports and associated service providers will no longer enjoy the luxury of resurrecting 'high touch' retail or food & beverage. Shopping and food & beverage are, of course, two of the most essential experiential elements in any travel journey. As travel restarts, travelers will now expect convenient digital access to these types of products as well as an overriding commitment to hygiene, sustainability and safety. And there is every reason to believe that these expectations will extend across the travel life cycle - from airport, to inflight and post flight. If you were an airline now, given the devastating onslaught of the pandemic on revenues and cash flow, just how and where would you start? Where exactly are the incremental revenue generation opportunities and cost savings to be found?  Let's start by understanding the three key challenges:

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Begin your digital journey now to meet
the challenges of the business world –
today and in the future.