Industries
Main menu

Industries

Airlines
Airports
Railways
Marketplaces
Products
Main menu

Products

Overview
Omnichannel Commerce
Search & Recommendations
Point of Sale & Onboard
Order Management
Supply Chain Logistics
Catering Management
Operations & Analytics
Company
Main menu

Company

Overview
Careers
Insights

Get in touch

Empowering your digital revenue journey. 
We make it happen.

Take control of the journey. Our unique, vendor-independent solution provides mobility and hospitality providers with full control of omnichannel retail customer engagement and delivers consistent experiences throughout the revenue journey. Molded from the merger of AOE's leading aviation E-Commerce technology OM3 and catering and supply-chain expert SHIFTEO, we are setting out to change the travel commerce ecosystem permanently.

Learn more

Our Leading Industry Solutions
Airlines
Airports
Railways
Marketplaces
12 Live
Customers
225 Million
Unique Users
$500 Million
Revenue

Our portfolio covers everything from pre-order to point-of-sale and operations management integration, enabling mobility providers to manage their own digital and operational platform and, ultimately, their own branded passenger experience. Take your revenue to new heights & exploit the full power of the E-Commerce marketplace.

Take Full Control

Break free from third-party systems. Own your data. Manage all suppliers on one integrated platform. Deliver your uniquely branded experience to customers seamlessly.

Start Small, Scale Fast

Begin with an MVP that allows for a quick "plug-and-play" launch. Evolve into an integrated end-to-end solution in an agile environment. Measure, learn and adapt as you scale across your entire customer base.

Minimize Financial Risk

Be assured of minimized upfront investments based on a subscription model. Implement modular solutions that solve immediate pain points. Build an evolutionary roadmap that drives sustainable future revenues.

Use cases

Our comprehensive product suite addresses your key business challenges – giving you the solutions you need in your market. Take a look at how we can help you to take control.

Duty-Free E-Commerce

Digitize and expand the traditional duty free sales model, offering customers an engaging shopping experience, more choice from an expanded product assortment and flexible delivery options (e.g. in-flight pre-order, home delivery, collection points).

Catering Management

Manage and optimize the complete catering business, including supplier management, meal composition and cycle management. Also incorporates detailed analytics that help you reduce inventory loss and optimize staff incentives.

Food Pre-Order

Allow customers to pre-select complimentary meals or upgrade to premium selections. Make catering a profit, not a cost-center. Reduce waste and increase sustainability – all fully integrated.

Multi-Merchant
Marketplace

Turn your business into a digital marketplace, by onboarding numerous vendors onto the same platform and allow customers to purchase items through one seamless experience. Including post-sales reconciliation for minimal bureaucracy.

Tax-Free
Downtown Shopping

Allow customers to skip the tax refund queue at the airport – by enabling off-airport retailers to sell items tax-free and have customers pick them up in the tax-free zone at the airport. With a completely digital logistics and pickup process.

Federated Search &
Recommendations

Aggregate all product and user information in our Search & Recommendation suite and utilize recommenadations across products and services to make the most out of your customer touchpoints.

Case Study: Singapore Airlines’ KrisShop
Next-generation airline retailing

Read the Case Study

Case Study: Heathrow
Omnichannel luxury at its best

Read the Case Study

Case Study: Auckland Airport
Tax-free downtown shopping, on-airport fulfillment

Read the Case Study

Driving ancillary revenue growth for

Insights

Aviation

How any LCC can drive ancillary revenue through digitalization

A three-part series of blogs showing how LCCs of any size have a proven, low-cost entry option to seize the digital initiative in driving their ancillary revenue recovery. 

Aviation

Growing beyond the Ticket: why 2022 will see a surge towards the digitalization of ancillary revenue

After 20-months of Zoom sessions it was amazing to be out in the real world again this month, flying the globe and actually meeting industry colleagues in person! Following the World Aviation Festival (WAF) in London I moved on to Future Travel Experience (FTE) in Las Vegas and it was so encouraging to find that these two major industry events, 8,000 km apart, echoed the industry’s increasing buzz around the digitalization of ancillary revenue. Sadly, I’ve now been brought back to earth by the latest twist in the crisis as Omicron looks to inflict yet another challenging phase. However, after two years of disruption the aviation industry knows it has to adapt to each new challenge and strengthen its ability to respond just as long as governments finally realize that locking down borders is a very short-sighted approach (unless you are an island state) and haven’t stopped any of the previous 4 COVID waves in any meaningful way. If the last two years have taught us anything, it is that airlines, like governments, will need to think a lot more globally than locally. 

Aviation

How airlines can regain trust, loyalty and revenue by taking control of the digital customer journey.

December’s World Aviation Festival in London was a great opportunity to bring the industry together and, although attendance was inevitably lower than normal, there was a strong conference program that carried a mood of guarded optimism. Best of all, I was delighted to see just how strongly the focus was on real action to drive ancillary revenue and recovery.  Much of 2021 has been spent waiting for a recovery to be established and many airlines have understandably been hesitant (or unable) to commit to new investment or major change in their customer operations. The long hoped-for recovery has been impossible to forecast accurately and many airlines opted to simply ‘hunker down’ and wait until a clearer path can be seen through the storm. That strategy carries deep risks. We now face a new phase of crisis as Omicron sadly develops its global presence but the fact is that the world will continue to turn, people will continue to travel, the crisis will eventually recede, and traffic will return. Airlines need to be preparing right now to create the customer experience that the recovery will demand.  Yes, the picture of how the 2022 travel market will look in recovery is still blurred right now - but the key point is that we do already know exactly what the returning customer looks like and what they want. We have a clear understanding of the experience they want - and we have the digital tools to deliver that experience. 

Aviation

Creating new digital ancillary revenue routes for LCCs.

How any LCC can drive ancillary revenue through digitalization - part 1/3: Why digitalization of ancillary revenue is now a viable, low-entry-cost strategy for LCCs of any size in their recovery strategy.

Aviation

Omnevo and Airfree partnership radically expands the inflight revenue opportunity

WIESBADEN, GERMANY, 19 OCTOBER 2021 – Omnevo, leading provider of digital ancillary revenue models and part of the AOE group, announces a partnership with inflight digitalization specialists airfree that takes the omnichannel experience into a crucial new channel by actually reaching the customer in the comfort of their seat - expanding the inflight retail experience and opening up powerful new revenue opportunities for all airlines.  Engaging the passenger in the aircraft cabin has long been the most coveted yet under-exploited revenue opportunity in Travel Retail; now Omnevo has partnered with airfree in enabling the Omnevo omnichannel platform to achieve that even in a low-connectivity on-board environment, greatly expanding the airline revenue opportunity. The first rollout of the new joint platform was launched on Singapore Airlines (SIA) in collaboration with KrisShop, SIA’s flagship retailer, in June 2021 and is being expanded across the airline’s Thales-enabled Airbus A350 fleet.

Aviation

Leadership insights on digital ancillary revenue recovery

From major FSCs to small LCCs, digitalization provides the most effective, low-cost path to new levels of operational efficiency and revenue recovery to all airlines. Kian Gould, Chairman of digital revenue innovators Omnevo, explains 5 reasons why. Let’s start on the bottom line: any airline – including everything from flagship FSCs to small regional LCCs – can now cost-effectively digitalize their attack on the recovering market and seize the digital route to recovery. Let me explain why.

Get in touch

Begin your digital journey now to meet
the challenges of the business world –
today and in the future.