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Webinar: Securing growth by digitalizing airport non-aviation revenues

April 17, 2019
Christian HolzschuhChristian HolzschuhMarketing & Communications

Nearly 500 live participants and a record number of questions. These are the two major benchmarks of the live webinar “Securing growth by digitalizing airport non-aviation revenues”, which AOE carried out in conjunction with International Airport Review. Kian Gould, CEO and found of AOE, and Adil Raïhani, Digital Travel Retail Advisor and former Senior Vice President of Commercial at Vienna International Airport, provided insights into the ever-evolving travel retail industry, the impact of digitalization and how key players in aviation can meet the challenges they face to build sustainable, long-term revenue streams.

The two experts for digitalization and travel retail spoke about these – and other – industry-related topics for 35 minutes before opening the floor to questions. However, the remaining 25 minutes weren't nearly long enough to answer all the inquiries by the participants. Reason enough for AOE to produce a Q&A video, in which Kian Gould answers the open questions.

You can view the entire webinar below. Please also visit our webinar page in the AOE Knowledge Base, where you can find additional information as well as further links explaining in detail how AOE is changing the face of travel retail:


The major cost of rolling out an omnichannel marketplace solution at an airport is in integrating it into the existing ecosystem. These costs are pretty much the same, no matter how small or big the airport is.

Webinar Video