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Company / Press

OM³: Divide & Conquer in Travel Retail – Interview Kian Gould & Martin Moodie

October 22, 2019
About the author Sarah HeimSarah Heim
Content & Marketing Communications

***AOE's OM³ is now part of Omnevo***

In this interview with Martin Moodie, founder and chairman of "The Moodie Davitt Report", AOE founder and CEO Kian Gould explains how OM³ as Airport, Airline and Downtown Edition will better meet the various requirements of the different travel retail players in the future. At the TFWA World & Exhibition Conference, the experts talk about current developments in the aviation industry and give an outlook on future projects and developments.

Airport Edition: Implemented Projects and Learnings

In an update, Kian Gould reports on the success achieved so far with the Airport Edition at Frankfurt Airport, London Heathrow Airport and Auckland International Airport. It also reveals what lessons have been learnt, which projects are in the starting blocks - and in which direction the general development is heading.

Airline Edition: Potential and Outlook

Is Inflight Retail outdated? Kian Gould explains why airlines have enormous potential to become big E-Commerce players, what really matters – and how Singapore Airlines was the first airline to take the step in this direction. With the upcoming Avianca rollout, a smaller-scale rollout will also take place.

Kian Gould

Kian Gould

CEO and Founder / AOE
One of the core drivers for the division into three editions is to make OM³ more attractive for smaller players. You don't necessarily need all of the complex functionalities; that's how you can reduce initial costs. Our goal is to create a solution for almost everybody in the aviation ecosystem, not just the biggest airports and airlines."


Press release: Omnevo and Fraport extend long-term partnership by 5 more years

Frankfurt, July 14th, 2021 - Omnevo, leading provider of revenue-increasing digital platform solutions for airports and airlines and part of the AOE Group, and Fraport AG, owner and operator of Germany's largest airport, announced today that Frankfurt Airport goes live with the latest advanced version of Omnevo's award-winning omnichannel e-commerce solution. Additionally, the two companies announced that they have extended their long-term partnership for another five years to further develop the digitalization of the airport's range of products and services for the almost 70 million passengers (before COVID-19) who travel through Frankfurt Airport each year. With go-live, the existing digital solution platform, which Omnevo’s parent company (AOE) had originally developed for Fraport, was migrated to the latest Omnevo product version. Through its original partnership with AOE Fraport utilized the OM³ digital platform (now known as Omnevo) to become the world’s first omnichannel airport focused entirely on omnichannel both before and, especially, during the pandemic. The newly enhanced Omnevo cloud solution enables the operation of a complete airport marketplace solution for all travel retail sales at a fraction of the costs previously required for such a leading ecosystem, creating new revenue opportunities for crisis-hit airports of any size. Thanks to the highly flexible SaaS solution, Fraport has also effectively future-proofed its digital strategy by integrating directly in the Omnevo product roadmap, enabling it to benefit from Omnevo’s strategy of continuous improvements to the solution.


A personal perspective on leadership

The past year has been extraordinary in so many ways and, while the tragic impact on lives takes precedence, we’ve also had to deal with the huge changes in our working life too. As the crisis developed early last year, I was busy planning in my new role as CEO of Omnevo - AOE’s new specialist product division - positioned as a digital solution pioneer in the travel industry, launching in early 2021. As the crisis grew, this became the most challenging experience of my career, but I’ve been surprised to find that it’s also become one of the most instructive and rewarding experiences too. Creating and launching any new company is always a huge challenge but we suddenly faced extraordinary new barriers as the way we do business had to be transformed. Much of 2020 was spent planning the new company and today, still operates almost exclusively remotely. Many of us, including some of the founders, worked together for almost a year but have still not actually met in person! Yet we already operate successfully in a global network and are scaling and winning new business. Omnevo is a truly virtual organization; this is how we were born and that is how we thrive. In this short time, we’ve already made our mark on this industry, with a culturally diverse, agile and highly committed team working alongside customers of all sizes around the globe. We’re gaining a lot of attention because we are recognized as game changers - and that innovative spirit is integral to our team spirit. We are committed to being the digital challengers and innovators in the travel and mobility industry – an ethos drives us every day. And it’s working. But what is the glue behind this, what makes us successful? Why is it working and, in these bizarre working conditions, how did we manage to get the team so well and engage with our customers so quickly? I’m obviously proud of what we’ve achieved but I want to share my personal perspective on how we made this happen and hope that it will resonate with others in the industry - and, hopefully, help you with your management challenges too.