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The Moodie Davitt Report: Calling for a hands-on approach to omnichannel retail

May 29, 2017
About the author Christian HolzschuhChristian Holzschuh
Online Marketing

In its big special, The Moodie Davitt Report gives a comprehensive overview of AOE's OM³ Suite, the innovative Omnichannel Multi-Merchant Marketplace. The e-Zine cover titles "Calling for a hands-on approach to omnichannel retail", with the the subhead about AOE's CEO reading "Kian Gould - Airport commerce's positive disruptor". 

Here you can find the complete Moodie Davitt Report e-Zine with the special, including an interview with AOE CEO Kian Gould, many explanatory graphics about OM³ and a report about how AOE became a leader in Agile Open Source Web Development. 

Download Moodie Davitt Report PDF

Kian Gould

Kian Gould

CEO and Founder / AOE
Airports tend to think in ten- to 20-year terms. Digital people don’t even think more than three years ahead. They say, “We need this live in six months. We’re going to be disrupting the industry in twelve. We want to be a market leader in three years."

Video Case Study about the OM³ Suite

Aviation

How airlines can regain trust, loyalty and revenue by taking control of the digital customer journey.

December’s World Aviation Festival in London was a great opportunity to bring the industry together and, although attendance was inevitably lower than normal, there was a strong conference program that carried a mood of guarded optimism. Best of all, I was delighted to see just how strongly the focus was on real action to drive ancillary revenue and recovery.  Much of 2021 has been spent waiting for a recovery to be established and many airlines have understandably been hesitant (or unable) to commit to new investment or major change in their customer operations. The long hoped-for recovery has been impossible to forecast accurately and many airlines opted to simply ‘hunker down’ and wait until a clearer path can be seen through the storm. That strategy carries deep risks. We now face a new phase of crisis as Omicron sadly develops its global presence but the fact is that the world will continue to turn, people will continue to travel, the crisis will eventually recede, and traffic will return. Airlines need to be preparing right now to create the customer experience that the recovery will demand.  Yes, the picture of how the 2022 travel market will look in recovery is still blurred right now - but the key point is that we do already know exactly what the returning customer looks like and what they want. We have a clear understanding of the experience they want - and we have the digital tools to deliver that experience.