Get in touch
With 78 million passengers annually and 76,000 employees, Heathrow Airport is Europe’s largest airport. Like all airports, Heathrow has to deal with the changing shopping habits of its passengers – especially since the non-aviation business is becoming increasingly important. In order to meet the new customer requirements, Heathrow partnered with AOE to re-develop its original Heathrow Boutique system with the support of elements of the Omnevo airport retailing solution (f.k.a. OM³) - an innovative, sophisticated digital marketplace consolidating all shops, products, and services on one platform, supported by digitalized processes across order management, fulfillment and maintenance. Heathrow developed a premium E-Commerce model that radically expanded to host over 300 luxury brands, delivering higher standards both in customer experience and operational efficiencies and setting a new standard in airport retailing.
To provide you the case study safely, please enter your information below:
All shops, products and airport services consolidated on one platform.
Automation of product maintenance, order management and fulfillment.
Seamless shopping experience across all devices, sales and communication channels.
We're keen to hear from you on how
we can help you solve your digital
challenges and prepare for change.