One order backbone across pre-order, onboard, ecommerce and marketplace - so your teams work from a single record from checkout through fulfillment, refund and report.
Most operators do not have an order problem. They have four order systems. Pre-order sits in one, onboard sales in another, delivery with a third party and returns in a spreadsheet, and nobody can answer a simple passenger question without opening all four.
Omnevo's Order Management gives every sale one record and one status, from the moment a passenger checks out to the moment the item is delivered, collected or refunded. Crew, ground teams, customer service and finance all look at the same order. When you add a channel, it joins the same backbone instead of starting another silo.
Why operators adding sales channels are consolidating on a single order backbone rather than commissioning another integration.
Answer any passenger or finance question from a single record instead of four systems.
Add a new sales channel without rebuilding how orders are handled behind it.
Close the period from one set of order and payment data rather than merging exports.
Resolve a refund or a missing item in one place while the passenger is still with you.
Give cabin and ground teams the order status they need without picking up the phone.
Report revenue by channel, route and product from one source your teams trust.
Every sale becomes the same kind of record, from checkout through to refund.
From pre-order, onboard, ecommerce or marketplace, into a single record.
Onboard hand-off, gate pick-up or delivery, tracked against the same order.
Crew, ground staff, customer service and finance all see the same status.
Revenue and payments reconcile from one source rather than merged exports.
Order Management is the layer the rest of the Omnevo Suite sells through. Start with the channels you run today and add pre-order, marketplace or new delivery options later, without another integration project and without another version of the truth.
One airline group, four hubs, four different partner structures, one retail platform. How Air Arabia moved a paper-based inflight operation onto Omnevo across Sharjah, Abu Dhabi, Morocco and Saudi Arabia.
Let's put every channel's orders on a single record.
