Multi-Delivery lets passengers choose how each order reaches them - handed over onboard, collected at the gate or shipped home - without splitting the journey into separate shops.
Onboard space decides what most operators can sell. Weight, storage and turnaround time set the range, so the high-value lines that would sell perfectly well never make it onto the trolley, and the sale goes to the airport instead.
Multi-Delivery takes the aircraft out of the equation. The passenger browses one range and picks the fulfillment route that suits the item and the trip - onboard for impulse and F&B, gate pick-up for bulky or fragile goods, home delivery for everything that does not need to travel with them at all. One order, one payment, one record.
Why operators constrained by onboard space are extending the catalog instead of the cart.
Offer products the aircraft could never carry and still take the sale.
Let each order arrive the way that suits the item and the trip, not the way the system prefers.
Keep the whole basket in a single order however the items are delivered.
Capture the high-value purchases that currently go to the airport or elsewhere.
Move heavy lines off the trolley and free space for what sells best onboard.
Keep serving the passenger after they land rather than only while they are on board.
The fulfillment route is chosen per item, not per shop.
Onboard lines and warehouse lines sit in the same catalog.
Onboard hand-off, gate pick-up or home delivery, per item.
The whole basket settles as a single order however it is split.
Crew, ground handler or carrier receive only what they need to deliver.
Multi-Delivery sits on the same order, product and logistics layer as everything else in the Omnevo Suite, so adding a fulfillment route is a configuration rather than a project. Start with the delivery methods you can support today and add the rest as your operation is ready.
Crew scheduling, load planning and onboard service on one platform. How Momentum, Eurostar's catering partner since 2000, rebuilt its onboard operation around digital tools.
Remove the walk to the cafe car and passengers buy more. How order-to-seat doubled onboard revenue on TGV Lyria's Paris to Switzerland routes, seven years into the partnership.
19 million passengers a year, and a conversion problem. How Auckland Airport built The Mall into a 24/7 retail channel and grew online revenue 30% year on year.
Let's open up the range your aircraft could never carry.
