Let passengers browse, order and pay from their own device, while crew fulfill orders efficiently. Faster service, higher spend, and a seamless onboard dining experience.
Order at Seat transforms onboard dining into a seamless, personalized experience. Passengers can browse the menu, order and pay from their own device, without leaving their seat or waiting for a service trolley.
Whether they're working, relaxing or traveling with family, orders are placed in seconds and delivered directly to their seat. The result is greater convenience for passengers, more efficient service for crew, and more opportunities to increase onboard revenue.
Service gets calmer, baskets get bigger, and nothing is missed because a passenger was asleep or didn't want to leave their luggage unattended.
Suggest add-ons, upgrades and bundles inside the ordering flow, at the right moment.
Reduces aisle congestion and speeds up fulfillment across the journey.
See what sells best on each route and adjust the offer accordingly.
Start with Order-at-Seat for F&B, then expand to merchandise and duty free.
Passengers can order at any point during the journey, not just when the trolley passes.
Understand demand by service, sector and cabin, in real time.
Passengers use whatever is in front of them. Crew work from a single prioritized queue.
Available via app, web portal or seatback screen, with no download required.
Order tracking and delivery prioritization, so the galley always knows what is next.
Smooth transactions with the payment methods your passengers already use.
Prevents overselling and keeps the menu honest mid-journey.
Omnevo integrates order-at-seat into your broader retail strategy - connecting it to loyalty programs, IFE and even pre-order for a seamless passenger journey.
Remove the walk to the cafe car and passengers buy more. How order-to-seat doubled onboard revenue on TGV Lyria's Paris to Switzerland routes, seven years into the partnership.
Crew scheduling, load planning and onboard service on one platform. How Momentum, Eurostar's catering partner since 2000, rebuilt its onboard operation around digital tools.
Let's bring more convenience - and more revenue - to every seat.
