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Local Technical Account Manager (m/f/d), Brisbane (AUS)

Omnevo GmbH Brisbane (AUS) Product Owner
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It's time for takeoff, Omnevo is waiting for you! The only thing you shouldn't be afraid of is flying because we want to fly high. As an independent company, we are the expert team for omnichannel retail for aviation and mobility providers. We are the global market leader with our vendor-independent solution for consistent customer experience.

For our customer in Australia, we are searching for a Local Technical Account Manager (m/f/d) to support the customer during daily operations. Your main responsibilities are the coordination of various stakeholders and the communication of customer as well as Omnevo operation teams. Continuous problem-solving, report generating and keeping everyone involved informed and up to date is an essential part of your job.

Your job

  • You serve as the link between key customer contacts and internal teams while resolving (technical) issues and problems faced by customers, deal with their complaints and improvement requests
  • You support the customer proactively in using the Omnevo Software Suite as well as the ePos devices and identify further training needs
  • You work closely with key account management and BI/Analytics team in Morocco to set up continuous reporting on sales data and completeness of data in back office
  • You provide the Omnevo helpdesk team with background information on request and issues raised by the customer
  • You are responsible to keep the communication afloat during bigger incidents, coordinate post-mortem meetings and provide summary reports with action items to the customer and the Omnevo product team
  • You support requests for hardware and SLA reporting with hardware suppliers for ePos

What you bring along

  • You have several years of practical experience as account or project manager in aviation, travel retail, logistics or catering, with a sound technical IT understanding and the willingness to learn 
  • You have a hands-on approach to solve customer issues, work as self-starter with a desire for ownership and commitment to the job and excellent service
  • You possess excellent interpersonal and communication skills with the ability to network, build relationships and engage effectively with stakeholders at all levels of seniority
  • You are a strong cross-functional collaborator and have experience with agile project management and organizations
  • You are willing to travel – the role is based in Brisbane (onsite job) and will include some travel within Australia